My Account is the online facility which allows guests to manage and personalise their booking, such as viewing your hotels and itinerary, purchasing optional excursions, advising of any special dietary requirements, and more.
All customers are required to register with MyAccount and link their booking so that they may accept the Terms & Conditions and Health & Safety Waiver, as well as add essential traveller details.
The following requirements must be completed to unlock your travel documentation approximately four weeks prior to departure:
Acceptance of Terms & Conditions and Health & Safety Waiver
All traveller information submitted, including passport and emergency contact details
Full payment of booking has been received
In some cases, such as travel to parts of Africa, you may also be required to submit a waiver acknowledging the risks associated with health and safety.
Prior to the commencement of your holiday, you have the option to preview and pre-book additional excursions up to 90 days in advance. These excursions will also be accessible during your holiday but can no longer be booked online once within 4 days of the scheduled excursion date. By securing your excursions and activities in advance, you can tailor your cruise to suit your preferences, and effectively plan your schedule and finances. To acquire excursions for your cruise, simply login to your MyAccount and find the Optional Excursions section. We recommend you book early to avoid excursions selling out.
Try the following troubleshooting suggestions:
Ensure you are on the correct website: www.globusfamily.co.nz
Reset your password
Use a different device (ie. laptop, computer, mobile phone, tablet)
Try using a different browser (Google Chrome is most suited for MyAccount)